Welcome to Gradhees! We aim to provide you with a seamless experience in the dress rental industry in Hong Kong. By continuing to use our services, you are agreeing to the following terms and conditions. Please go through them cautiously before placing an order.

Service Availability

Gradhees is offering services for customers in Hong Kong only. No international shipping services are offered, and rentals, delivery, and returns must happen within Hong Kong.

Rental and Usage

Customers are liable for the upkeep of rented dresses. Return dresses in their original state at the time of issue. Any physical damage, other than normal wear and tear, may incur additional charges. Late returns may also incur extra fees, as timely returns help us serve other customers efficiently.

Payment Policy

We only accept the Cash on Delivery (COD) mode of payment. Other payment methods such as credit cards, online transfer, and e-wallets are not supported. Rental rates are confirmed at the time of booking, but future pricing may change without prior notice.

Shipping and Returns

All rentals ship strictly to Hong Kong. There is no international shipping service provided. Customers must ensure timely return of rented dresses within the specified rental period. Late returns may incur additional fees.

Privacy and Data Protection

Gradhees is committed to the privacy of your personal details. Under any circumstances, we will not, share, sell, or disclose any customer's information to a third party. All customer details are used strictly for order processing and customer support purposes.

Liability Disclaimer

Gradhees shall not be held liable for any skin reactions caused by sensitivities to the fabric materials used in the rented dresses. Additionally, we reserve the right to refuse service to any customer who fails to comply with these terms and conditions.

For any inquiries or assistance, please contact us at [email protected]. Thank you for choosing Gradhees!